Revolution Mobility

SALES CONDITIONS AND POLICY

REVOLUTION MOBILITY is strictly a wholesale/manufacturing organization that sells nation-wide to Health Institutions, Home Health agencies, Hospices, Physicians groups, Health management organizations and retail Durable medical Equipment dealers.

Prices and Terms:

• Terms of sale are Cash on Delivery (C.O.D.) unless a prior arrangement is made for other mutually acceptable payment terms.
• All opening orders are to be paid C.O.D.
• Accounts past due are subject to 1.5% monthly service charges.

Change to Orders:
Any change required must be sent in writing by fax and accepted by REVOLUTION MOBILITY at least 24 hours before the scheduled delivery. Changes in quantity or model numbers prior to dispatch cannot be accommodated.

Product Specification:
REVOLUTION MOBILITY reserves the right to change or modify any or all product specifications without notice.

Shipment:
The normal means of transportation is overland by commercial carriers. Charges will be subject to the REVOLUTION MOBILITY shipping policy in effect at the time of shipment (such policy is conveyed to the buyer at the time an account is activated and is updated from time-to-time via communication from REVOLUTION MOBILITY; the policy is also available upon request). Any special shipment arrangement will be done at the buyer’s expense. Small package, residential and other freight incurring accessorial charges may be subject to additional charges.

Packaging:
Orders are accepted and delivered in units corresponding to basic Packaging(s) available.

Delivery:
All merchandise should be carefully inspected at the time of receipt. Any apparent damage, breakage or carton shortage should be noted on the carrier’s delivery receipt. Damages should be observed and recorded in writing by the delivery person. The customer must fill relevant Insurance claims. Any Shortages in items delivered must be sent in writing to REVOLUTION MOBILITY customer service department within 24 hours of delivery. If prior arrangements have been made for check pickup and the check is not available at the time of delivery drop off there will be a $39.99 fee assessed.

One Year Limited Warranty:
REVOLUTION MOBILITY extends product warranty for various items of its product line. REVOLUTION MOBILITY warrants purchased items to be free from manufacturing and materials defects, and are subject to its correct and specified normal usage. Damages that result from wrong and unspecified usage are not covered under expressed or implied warranty. Any item returned during the warranty period will be repaired to original specifications or exchanged with the same or equivalent model at REVOLUTION MOBILITY discretion. REVOLUTION MOBILITY is not responsible for any injury to the user of the equipment caused by abuse, misuse/neglect or the normal wear and tear.

One Year Warranty Does NOT apply to Batteries of Power chairs & Scooters. Batteries are covered for a period of ONLY 6 MONTHS.

Warranty period starts from the date REVOLUTION MOBILITY delivers to our Dealer. Any compensation sought for Equipment will not exceed the current market value of the subject equipment.

Equipment needing repair should be sent freight prepaid to the following address:

Attention: Customer Service Department
Revolution Mobility
2130 S. Haven Ave.
Ontario, CA 91761

Note: For quick repair of equipment please include a written statement about the problem. Please include the serial number of the Product (if available) Date of purchase, Invoice number, Name of your business, the contact person and phone number where he/she can be reached during normal business hours. Any repair that is not covered by the warranty will be charged at $79.99/ hour labor rate plus the cost of any part that may be needed in the repair process.

Pricing
REVOLUTION MOBILITY reserves the right to change prices without prior notice. However, back orders under consummated purchases will be honored and delivered at the previously agreed prices.

PRODUCT RETURN POLICY

Prior Authorization:
A REVOLUTION MOBILITY customer service Representative must authorize the return of any equipment. Please provide the following information:

1. Reason of return
2. Product (model) numbers and quantity to be returned.
3. Serial Number if applicable
4. Your purchase order and Invoice Number.

Eligibility: All Merchandise, excluding the non-returnable items set forth below, must meet the following criteria in order to be accepted for return and/or the issuance of credit.

1. Request for returns due to customer error will only be accepted for 30 days after shipment date. (A 20% restocking fee will be charged).
2. Merchandize must be properly packaged, in the same quantity as sold, and in the original shipping carton to avoid freight damage. Credit will not be given for items damaged due to improper packaging or freight damage.
3. Request for return of dated items will only be accepted for 30 days after shipment date.
4. REVOLUTION MOBILITY reserves the right to determine in its sole discretion whether an item will be accepted as a warranty return for quality issues, or as damaged goods.
5. REVOLUTION MOBILITY reserves the right to determine in its sole discretion the remedy (full replacement, partial replacement or repair) for an item returned under warranty.

Charges and handling of Credits/Restocking Charges:

1. All returns, regardless of whether the returns are determined to be legitimate, are subject to a minimum handling/restocking fee equivalent to 20% of the sale price of the item.
2. All items are subject to inspection to determine condition of merchandise prior to issuance of credit.
3. A $25 per item inspection fee will be charged on all returned merchandise that is found to be in an abused or unclean condition.
4. An additional fee of 5% of the sale price will be charged for returned items which contain customer markings, stickers, or require repackaging.
5. Returns that do not met eligibility requirements will be returned to the customer with a $35 service charge plus any freight incurred to return the product.

Additional requirements to facilitate returns:
In order to facilitate the return of merchandise, the following requirements must be satisfied for REVOLUTION MOBILITY to accept the returned merchandise.

1. All returned merchandise must be marked with authorization from the customer service department.
2. All returned merchandise must be sent to REVOLUTION MOBILITY’S customer service department.
3. Freight for returned merchandise must be shipped “Prepaid” freight. (Collection shipments will be refused).
4. Serial numbers (if applicable) must be provided. Serialized items are not eligible for return if the serial number identifier is missing, damaged, tampered or otherwise altered or modified.
5. Dated codes (if applicable) must be provided.

Non-returnable Merchandise:
The following items may not be returned by REVOLUTION MOBILITY. Unless there are warranty or quality issues, or if the merchandize is received damaged (freight damage not included):

1. Private label Items
2. Special orders (any items not stocked by REVOLUTION MOBILITY).
3. Custom Parts
4. Discontinued Items
5. Batteries

BILLING RIGHTS SUMMARY – In Case of Errors or Questions About Your Bill: If you think your bill or billing statement, or if you think you need more information about a transaction on your bill, write to us on a separate sheet at 2130 S. Haven Ave., Ontario, CA 91761, no later than 30 DAYS from the date of the transaction or invoice. You can telephone us, but doing so will not preserve your rights. In your letter, give us the following information:

1. Your Company Name and Account Number
2. The dollar amount of the suspected error
3. Describe the error & explain why you believe there is an error. If you need more information, describe the item/invoice you are unsure about. While we investigate you question, we cannot report you as delinquent or take any action to collect the amount you question.